同性恋色情

December 2, 2024 | in News

In an Australasian first, 同性恋色情 (AV) has introduced groundbreaking video technology to triage non-urgent callers to Triple Zero (000) and save ambulances for the sickest Victorians.

Following a highly successful trial, Secondary Triage permanently introduced video assisted triage (VAT) for all patients in April this year, allowing expert nurses and paramedics to better assess and determine the best medical care for their needs.

AV Executive Director Specialist Operations and Coordination Anthony Carlyon said the service helps provide the right care to all Victorians.

鈥淏eing able to see the emergency is a game-changer for our triage clinicians who can get a clearer picture of the patients鈥� condition,鈥� he said.

鈥淲ith a more accurate video assessment, we can then safely refer them to more appropriate care options such as the Victorian Virtual Emergency Department (VVED) or their GP.

鈥淭his then frees up ambulances for the sickest patients that need them most and relieves pressure on hospital emergency departments.

鈥淭he technology also helps us upgrade our response and send an ambulance when the caller has downplayed their emergency, which is especially useful for cases involving bleeding.鈥�

Melbourne mum Claire Rapson was connected to VAT after she called Triple Zero (000) for her two-year-old son who badly hit his head.

Ms Rapson said the technology was 鈥渋ncredibly helpful鈥� and put her at ease that she was receiving the most appropriate care.

鈥淔or us to make the call in the first place was a big deal because we鈥檙e not the type of people to rush off to emergency,鈥� she said.

鈥淲ith this technology I know that we鈥檒l be seen and will have the best care for what we need, from wherever we may need it.

鈥淚t鈥檚 simple and easy for someone to use if they have a smartphone.鈥�

Mr Carlyon said the VAT trial increased rates of safe and effective diversion away from an emergency ambulance and increased use of alternative service providers and at home self-care.

鈥淥ur clinicians also had more confidence in decision-making and established better rapport with patients or callers to provide calming reassurance,鈥� he said.

鈥淰ideo triage is making a real difference improving the patient鈥檚 experience and safety, while also reducing the time it takes to make clinical decisions about the best care for them.鈥�

A three-month trial of VAT with more than 1000 callers between November 2023 and February 2024 saw 65.1 per cent of video triage calls diverted away from an emergency ambulance and 36.4 per cent referred to an alternative service provider.

Patients were also overwhelmingly satisfied, with 93.2 per cent saying video triage improved their experience with AV.

VAT was also a finalist in the 2024 Victorian Public Healthcare Awards under the Safer Care Victoria category for safety improvement.

Mr Carlyon said AV had tripled the size of its Secondary Triage team since 2021 and was now the largest service of its type within any ambulance service in the world.

鈥淲e want patients to get the right care, in the right place, at the right time 鈥� and that doesn鈥檛 always mean sending an emergency ambulance,鈥� he said.

鈥淲hile ambulances are always provided to patients when required, about one in five calls to Triple Zero (000) do not need an emergency ambulance response.

鈥淚f you do get transferred to Secondary Triage, it is important to know that you are in expert hands. We will be able to assess your condition and determine the right care for you.鈥�

As many as 900 calls a day are assessed by experienced nurses and paramedics in our Secondary Triage team and provided alternative care options including:

• Non-emergency transport
• Doctors and pharmacists
• The Victorian Virtual Emergency Department
• Urgent Care Clinics
• Safely treating conditions at home
• Self-presenting at hospital.

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